FAQS (Frequently Asked Questions)
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ABOUT
US: We
are a distributor of mapping products and English geo-science books from
the major publishers of China. Located in Beijing, the capital city of
China and the host city for the 2008 Summer Olympic Games. We welcome
inquiries from map and travel stores, bookstores, libraries, and other
commercial and educational organizations. We do compile a paper catalog
every year, and you can contact us if you would like to receive our latest
edition. We offer mail-order service for overseas clients, and customers
in Beijing can also purchase maps and books directly through our bookstore
in Tianshuiyuan. |
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ORDERS:
You may
place an order via mail or email. For government organizations and
Libraries, payment can be made after receiving the maps and books. For
non-government organizations and individuals, we require a prepayment. |
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PRICES
AND SHIPPING CHARGES: Prices
are continuously changing due to currency changes, postal delivery, and
problems that can occur on the suppliers' side. Specify which products you
are interested in and the shipping methods we will immediately send the
latest available information by the most convenient method to you. The
usual method for answering information is by using e-mail (zhcartos@yahoo.com). |
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SHIPPING
POLICIES: We
shall send the book to you after receiving your order or payment within
the days by your request or within one business week. Rush orders we can
send on the day ordered. Please specify surface, SAL (air and surface), or
air when placing your order. For overseas clients It will take about two
weeks to reach you by airmail, or one month or a little longer to reach
you by SAL, and around 3 months to reach you by surface. |
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PAYMENT
METHODS: We
accept check, cash post from post office, or payment through bank. We
accept US Dollar, Euro, Pound Sterling, etc. |
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DISCOUNTS:
Discounts are available for bookstore or the clients who purchase a large
quantity of single copies or when purchasing more than 3 copies of the
same product. |
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RETURNS:
Any
books may be returned for a refund of the purchase price, not including
shipping charges. Return shipping will be the responsibility of the
clients. No returns will be accepted after 15 days from receipt of
packages. |